FAQs
How Can I Place
an Order?
Is PaulaWalla Secure?
How Much Does
Shipping Cost?
What Are My Payment
Options?
What's Sale Email?
Can You Send My Order
as a Gift?
What if My Order
Arrives Damaged?
What if I Want
to Return My Order?
Does PaulaWalla
Recycle?
Can I Link to PaulaWalla?
How
do I bookmark PaulaWalla?
What's
the Press Saying about PaulaWalla?
How
Can I Place an Order?
There are three easy ways
to order: Online, Phone, or Fax.
1. Online:
Each product on PaulaWalla.com has an "Add item to shopping cart" button. When
you see an item you want to order, follow these three easy steps:
Type in the Quantity
/ Choose Color/Scent
Click the "Add item
to Shopping Cart" button.
You can change, delete or add to your cart by changing the quantity and clicking
the "Recalculate" button.
Continue shopping or
check out.
If you continue shopping, you can continue to browse the rest of the site,
but don't leave PaulaWalla until you check out or your order can not be processed.
Click on the "Your Cart" at the top left of any page to check out.
On checkout, you will be
asked to fill in your your name, address, phone number, etc. Your information
is always kept private Please see our privacy
statement for reference.
Note: your browser must
accept cookies - small programs that sit on your computer to remember your order
until you check out.
2. Telephone:
We are available to take calls from 9:00 am - 5:00 pm EST. Please leave a voicemail
if you call any other time.
1-888-717-0751 Toll-Free
1-860-490-4258
in CT
3. Fax: Send your order by fax to 1-860-298-9617.
Be sure to include your billing address, shipping address, and payment information.
Is
PaulaWalla Secure?
Yes! By ordering quality
merchandise over the internet with our secure shopping cart, you are joining
the millions of people who love the ease and convenience of shopping online from
home or work (we won't tell!)
When checking out, you'll
be using a Secure SSL form. The form is encrypted, or scrambled, so your private
information will not be viewable by anyone else while it is in transit to us!
You can tell it's secure because there is a little lock or key that displays in
the bottom left corner of your browser.
How
much is shipping and when will I receive my order?
Here's something
you don't see everyday: FREE Shipping! We're not kidding! We pay shipping
on all orders over $65 within the continental US. Order whatever you like and
don't worry about having to tack on extra money for shipping.
Or, if you're in central
Connecticut, choose "Pick Up" to avoid a shipping charge on all your
orders! We'll even deliver free to Windsor CT USA!
| Ground
(3 - 10 days) |
US
Express Mail (1 - 2 days) |
| Amount
of Order |
Shipping
|
Amount
of Order |
Shipping
|
| $1.00 - $20.00 |
$5.95 |
$1.00 - $15.00 |
$10.00 |
| $21.01-
$35.00 |
$7.95 |
$15.01-
$30.00 |
$22.00 |
| $35.01 - $55.00 |
$9.95 |
$30.01 - $45.00 |
$25.00 |
| $55.01 -$65.00 |
$11.75 |
$45.01 and
over |
$30.00 |
| $65.01 and over |
Free |
|
|
|
Intl (Airmail 7 - 21 days) |
Canada Ground (4 - 10
days)
|
| Amount
of Order |
Shipping
|
Amount
of Order |
Shipping
|
| $1 - $15 |
$18.00 |
$1 - $15 |
$5.00 |
| $16-
$35 |
$28.00 |
$15.01 - $35 |
$9.00 |
| $36 - $65 |
$38.00 |
$35.01 - $55 |
$14.00 |
| $66 - $96 |
$48.00 |
$55.01 - $85 |
$19.00 |
| $96.01 and over |
$58.00 |
$85.01 and over |
$21.00 |
|
Pick
up in Windsor, CT - FREE for all orders |
Orders that qualify for free shipping are generally shipped by Fed Ex ground. If you require faster shipping, please choose Express Mail or call 860-490-4258 to request Priority Mail at an additional cost.
What
Are My Payment Options?
 
Visa / Mastercard
/ Discover card
Enter your credit card information with the confidence that our shopping cart
is Secure. Credit card orders are usually shipped within 24 hours and will
arrive within 3 - 10 days (in the US). In addition to your credit card number and
expiration date, we ask for your Credit Card Verification Number (CVV2). Use of
this number protects both of us from fradulent charges. The CVV2 number appears
on the reverse side of your credit card. It is printed on the signature strip.
It is the last three digits.
Paypal
Paypal is a service that allows you to register your email address and credit
card with them so you can pay for online purchases simply by entering the recipient's
email address. By using Paypal you can keep track of your online purchases easily
and you only have to type in your credit card number once, not on every site from
which you make a purchase.
Check or Money order
Complete your order online, then mail your check or money order to PaulaWalla
Imports, 180 Rainbow Rd, Windsor, CT 06095 USA and we will ship your order 3 -
5 days after receipt of your payment.
What's
Sale Email?
Sale Email is a brief email
we send out each Sunday to show you how to save money! Each week we put up a new
sale, and Sale Email Subscribers are the first to know! Sometimes sale items are
only available in limited quantities, so we tell our dedicated Sale Email Members
first before the general public snaps them up!
Sale Email Members are also
eligible for Members-only discounts! These great deals and freebies pop up every
so often in Sale Email and are ONLY available to subscribers! They are not posted
anywhere else on the site. So subscribe today and save a lot of dough!
Sign up for PaulaWalla
Sale Email:
Can You Send
My Order as a Gift?
Sure! If you indicate that
your order is a gift by including a gift message, we'll ship the order without
an invoice, we'll include your own personal gift message, and send you the receipt
by mail. You'll be able to enter a gift message and "ship to" address
on our online order form.
What if
my Order Arrives Damaged?
Not to worry! It almost
never happens, but if your order arrives damaged, let us know immediately. We
will replace the damaged item at our expense.
So that we might be reimbursed
by the post office for the damaged item, please help us out by taking a photo
of the damaged package and contents, if possible. Then mail or email the photo(s)
to us.
What
if I Want to Return my Order?
All our products are 100%
guaranteed. If you're not happy with your purchases for any reason, we want
to know about it. We'll give you a 100% refund if you let us know within 30 days
that you are not satisfied. We want you to be a satisfied online customer!
Does PaulaWalla Recycle?
We believe in Recycling!
We re-use all the packaging materials we receive: styrofoam peanuts, bubble wrap,
cardboard boxes, packing tissue, and whatever else comes our way. This occasionally
results in customers receiving not-quite-new-looking boxes, which our marketing
gurus say could hurt our image, but we don't care if you don't! We can't stand
to add to landfills when we don't have to. And most of our customers are environmentally
friendly and value the fact that we're reducing waste. We're not worried about
losing business when the environment is at stake.
When you receive PaulaWalla
orders, please recycle the packing materials! Call the Peanut Hotline at 800-828-2214
for a list of businesses near you that will take styrofoam peanuts for reuse,
or send them back to PaulaWalla and we'll send you a special thank you
gift with your next order!
Send packing materials to:
PaulaWalla Imports
180 Rainbow Road
Windsor, CT 06095
Recyclable packaging materials
include bubble wrap, styrofoam peanuts, tissue paper, foam inserts, and clear
plastic bags. Include packaging materials that you have around the house or receive
from other companies if they don't recycle! Let's keep this stuff out of the landfills
and incinerators! Thank you!
Can
I Link to PaulaWalla?
Sure you can! We appreciate
the fact that you like our shop and want to make it available to your friends
and other site visitors on your own site. Here are a couple banners to choose
from. Just use the code below and right-click on the image to save it to your
site:
<a href="http://www.paulawalla.com"><img
src="multi_inc_ele.jpg" width="450" height="58"
border="0" alt="paulawalla imports"></a>
Thank
you for visiting PaulaWalla Imports!
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